Phoenix Lubricants
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Privacy Policy
 

Information Secure Under Lock And Key

We take all reasonable steps to protect our customers' personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.


Remove Your Name From Our Lists At Any Time


To delete your name from the Phoenix Lubricants email mailing list, or to request to have your name removed from the catalogue mailing list, simply contact us. Please provide your full name, company name, mailing address, email address, and phone number. We appreciate your patience as it may take up to two to one week to process your request from the date of receipt.

 
 
Trading Terms & Conditions
 

Welcome to the website (the " Site ") of phoenixlubricants.com.au. (" Phoenix Lubricants "). phoenixlubricants.com.au provides its services to you subject to the notices, terms, and conditions set forth in this agreement (the " Agreement "). Phoenix Lubricants reserves the right to change this Site and these terms and conditions at any time. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.

USE OF SITE

Subject to the terms and conditions of this Agreement, Phoenix Lubricants hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Phoenix Lubricants in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, de compile or otherwise exploit this Site or any portion of it unless expressly permitted by Phoenix Lubricants in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by Phoenix Lubricants in advance. Phoenix Lubricants reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Phoenix Lubricants believes that customer conduct violates applicable law or is harmful to Phoenix Lubricants' interests.

You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.

Phoenix Lubricants may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and Phoenix Lubricants has no obligation to investigate the authorization or source of any such access or use of the Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Phoenix Lubricants of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.

COPYRIGHT AND PATENTS

All text, graphics, button icons, images, audio clips, and software (collectively, " Content "), belongs exclusively to Phoenix Lubricants or its Content suppliers. The collection, arrangement, and assembly of all Content on this Site (the " Compilation ") belongs exclusively to Phoenix Lubricants. All software used on this Site (the " Software ") is the property of Phoenix Lubricants or its Software suppliers.

TRADEMARKS

phoenixlubricants.com.au, phoenixlubricants.com.au and other logos, slogans, trade names or words are registered trademarks, trademarks or service marks of Phoenix Lubricants, its suppliers, or third parties. The use of any Phoenix Lubricants trademark or service mark without Phoenix Lubricants' express written consent is strictly prohibited. You may not use any Phoenix Lubricants trademark or service mark in connection with any non-Phoenix Lubricants product or service or in any way that is likely to cause confusion. You may not use Phoenix Lubricants's trademarks or service marks in any manner that disparages or discredits Phoenix Lubricants. You may not use any of the Phoenix Lubricants trademarks or service marks in meta tags without the prior explicit consent of Phoenix Lubricants.

RISK OF LOSS; OTHER TERMS OF SALE

The risk of loss and title for items purchased by you pass to you upon Phoenix Lubricants' delivery of the items to the carrier pursuant to Phoenix Lubricants' standard terms of sale, which you may access HERE (and on the web pages to which that web page links).

INTERNATIONAL ACCESS

This Site may be accessed from countries other than Australia. This Site may contain products or references to products that are not available outside of Australia. Any such references do not imply that such products will be made available outside Australia. If you access and use this Site outside Australia you are responsible for complying with your local laws and regulations.

DISCLAIMER AND LIMITATION OF LIABILITY

EXCEPT AS OTHERWISE PROVIDED IN THE STANDARD TERMS OF SALE THAT GOVERN THE SALE OF EACH PRODUCT ON THIS SITE, A COPY OF WHICH YOU MAY ACCESS HERE (and on the web pages to which that web page links), THIS SITE, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY Phoenix Lubricants ON AN "AS IS" BASIS. Phoenix Lubricants MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE EXCEPT AS PROVIDED HERE (and on the web pages to which that web page links). TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Phoenix Lubricants DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. Phoenix Lubricants DOES NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Phoenix Lubricants WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Phoenix Lubricants' TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO Phoenix Lubricants DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO Phoenix Lubricants' LIABILITY.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Phoenix Lubricants shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Phoenix Lubricants shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Phoenix Lubricants shall immediately issue a credit to your credit card account in the amount of the charge.

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Phoenix Lubricants is not responsible for the operation of or content located on or through any such site.

COPYRIGHT COMPLAINTS

Phoenix Lubricants respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us .

REMEDIES

You agree that Phoenix Lubricants' remedy at law for any actual or threatened breach of this Agreement would be inadequate and that Phoenix Lubricants shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that Phoenix Lubricants may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees.

No right or remedy of Phoenix Lubricants shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys' fees and expenses.

No instance of waiver by Phoenix Lubricants of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.

APPLICABLE LAW

This site is created and controlled by Phoenix Lubricants in the State of Victoria, Australia. As such, the laws of the State of Victoria will govern these disclaimers,terms, and conditions, without giving effect to any principles of conflicts of laws.

Delivery and Returns Policy

Cost of Delivery
Shipping is available to Australia only

Shipping fees will be calculated on a 'per order basis' upon Checkout. Calculations are based on live quotes from CouriersPlease.

Availability
If any products in your order are no longer available, we will notify you via email or phone to confirm how you would like to proceed.

Order Processing and Deliver Times
Orders are processed at our warehouse in Melbourne, Monday through Friday (excluding public holidays). We generally aim to process orders on the same or following working day on receipt of the order and payment. However during heavy sales periods processing can take up to 4 working days.
Delivery may take up to 10 working days but should usually arrive within 2-5 working days. Remote interstate locations may experience a longer delivery timeframe. Delivery times are provided as a guide only and do not take into account possible delays caused by payment authorisation or reliance on external freight services.
A reference number for order tracking can be provided upon request.

Shipping your order
We deliver your order via freight service CouriersPlease. If no one is at the address at the time of delivery, the CouriersPlease driver will leave the package at a location on your property. We therefore recommend you provide an address where you will be located during office hours.
Once items have been dispatched, we are unfortunately unable to redirect orders.

Returns Policy
Our returns policy is in addition to your rights under the Australian Consumer Law.

We understand that shopping for homewares online can seem daunting, particularly when colour and design are so important. Exchanges and refunds on all full-priced items purchased online with us must be within 14 days of receipt of delivery. Discounted items are eligible for exchange within 14 days of receipt of delivery.

Requested exchange items are subject to availability. All returns must be unused, in original packaging, with tags attached and accompanied by a copy of the original invoice.

Our $9 flat rate postage and handling fee will apply to all exchanges and is payable by the customer. Original postage and handling costs are non-refundable and the costs associated with making a return are the customer’s responsibility unless the return is as a result of a faulty item or is not what was ordered.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that offers tracking/insurance for the value of the goods.

Upon receipt of your return, we will process a credit note, refund or exchange depending on what you require. Returns by mail may take up to 2 weeks minimum to process. We will notify you by email upon receipt of the return to us.

Faulty/Incorrect Items
On receipt of delivery please ensure you check the product thoroughly for any faults or defects. If the item is faulty please contact us via email, quoting your order number, name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return. You have 30 days from the receipt of the faulty item to return it to us.

Return Instructions

1. Submit an enquiry to info@phoenixlubricants.com.au regarding ‘Returns’ with your order number and details of what you would like to return or exchange. Once we have received your enquiry, we will send you a returns authorisation form for you to fill out.

2. Pack up and return the unused items, in the original packaging with the returns form and include the invoice of your purchase with the package

3. Mail the return back to Phoenix Lubricants. For your security we recommend using a tracked or insured parcel service.

4. We will send confirmation via email once your return or exchange is received and processed. Refunds will be issued via the same form of payment originally used for the purchase


For information regarding the return of goods purchased online, please contact the Customer Service Department in one of the following ways:

p +61 3 9791 7661

e info@phoenixlubricants.com.au
www.phoenixlubricants.com.au

 
   
Phoenix Lubricants OEM Certificate Approval PHOENIX LUBRICANTS
SPECIALISES IN SIX MAIN
AREAS OF LUBRICATION:
·  AUTOMOTIVE
·  FLEET + COMMERCIAL
·  INDUSTRIAL + AGRICULTURAL
·  METAL WORKING INDUSTRY
·  MINING
·  TOLL BLENDING
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