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Merry Christmas & A Happy New Year 2018

To Our Valued Customers

I did not, and could not write a Christmas letter last year. It was a tough time for me, and the words just did not flow like they should have. I love writing my Chrissy letter, I love Christmas and for that reason I am giving it my best shot this year. We have learnt a lot about ourselves and the people we are surrounded by. From Peter and I, please accept our heartfelt thanks for being you, being there, and for the patience and tolerance you have afforded us of recent times.

"The show must go on" is a show business dictum about perseverance in the face of difficulty or even tragedy. In late August 2017 Peter and I were forced to put that saying to the test, given the events that occurred on 19th August when we lost our family home in a fire.

We cannot escape the tragedies that arise in our lives. We can search for a reason and ask – why? Maybe we could hold others at fault or imagine what life would be had this not happened, but perhaps what defines our character is not our struggles but how well we meet them and rise up after getting knocked down. Like the big fella (Pedro) says "what doesn’t kill you, makes you stronger"

Losing everything we owned is sad, but the things we own do not diminish who we are inside. In our situation it was the realisation that your family home is the very fabric of what holds you all together, It is your safe place. Your family home is the custodian of memories, good and bad, the pre digital photos than can never be replaced, the first mothers day present you got from your children, the gifts from Nana Jean that made you smile every time you walked past them. Our things and stuff all had a different meaning, they were about a time and a place or a person. But we now know that no event can remove those memories from our minds. They will be with us forever, albeit not in the physical form.

It is not every day that you find people who will support you, love you, and look after you. We have been so lucky for that. We have been helped by people we had never met, people we rarely see and people who have been through tragedies far worse than ours. We have been supported by our staff and customers in a way that is indescribable and extremely humbling. We are truly blessed and thankful for this every day.

We know that because of the efforts of our phenomenal team and the loyalty of you, our clients, we not only survived 2017 and 2018, but we managed to get through in a down economy that has affected many in business. We know we (Peter and Sonja) haven’t seen much or many of you in the last 18 months, however as of the new year we are back and the show is going on! It’s an incredible feeling to know that when we go out to clients – both existing and potential, that there’s no way we can oversell the competency and commitment of our team and the industry recognised reputation of Loyalty from our clients. Word of mouth remains the most powerful customer acquisition tool we have, and we are grateful for the trust our customers have placed in us.

From all of us at Phoenix Lubricants to all of you, we wish you a Merry Christmas And a Happy New Year 2019

Phoenix Lubricants will close Friday 21st December and Re-open on Monday 7th January 2019. We will have a standby emergency delivery service available during this time if required. Please contact Sonja 0438 600 554 or Peter 0408 600 054.
Merry Christmas & A Happy New Year 2018
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